Payment Policy / Information
For high-value items ($5,000+) we collect a deposit as a first step in purchasing the product. Deposits cancelled in under 48 hours from the initial payment are refundable. Beyond that time, we don’t provide deposit refunds.
We will contact you directly once the deposit has been registered with us and discuss subsequent payment options and both shipping and delivery dates. We accept only bank wires and ACH's for large sums ($10,000+) and will provide those banking details to you directly.
Shipping Policy / Information
We can ship to virtually any address in the United States and Canada.
We may have shipping special offers - like free shipping - and those will be prominently displayed. What follows is our standard shipping policy.
Home-Use Products (under 10lbs): When you place an order for a Home-Use item or items - which are mostly under 10lbs - we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Please note that the shipping rates for many items we sell are weight-based.
Professional Devices (10lbs and higher): 5-9 Day shipping is standard. The range of 5 to 9 days is based on where the item is shipped from. Expedited shipping for items can be provided for an added cost. When you place an order for a professional product, we will estimate the processing time, shipping dates, and delivery dates for you based on availability and the shipping departure point. Shipping rates are freight mode and weight-based.
Returns Policy / Information
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We don't charge a restocking fee for home-use products, but deposits on professional devices are not refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at info@aesthetics-exchange.com.
If your return is accepted, we’ll send you a shipping address and packing instructions. Items sent back to us without first requesting a return will not be accepted.
We will notify you once we’ve received and inspected your return and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 45 business days. Please note it that it can take some time for your bank or credit card company to process and post the refund.
